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Everglade Windows picked up the top award for customer care at the industry’s prestigious G12 ceremony. “Winning this award means so much to us,” says Jay Patel, sales director for Everglade Windows. “Our business is based on understanding customers’ needs and giving them the products and support they need to be successful in their businesses. 2012 was a tough year for home improvement sales, but we brought new products and marketing for customers to give them more opportunities to sell.
Marketing Director Reena Gjoci adds: “We are thrilled to be winners for the G12 awards. Everyone in the company plays a part in looking after customers and this recognition as a G12 winner for the customer care initiative of the year shows that when we say we look after customers, we really mean it”
Commercial Director Ravji Patel said at the event: “I am delighted we have claimed first prize in such a prestigious category. We have a fantastic team at Everglade who are constantly striving to achieve excellence. It’s wonderful to have our achievements recognised.”
Everglade recently became one of only 41 active installation companies in the UK to achieve the BSI Kitemark for Installation, a fact that no doubt aided in impressing the judges. The Kitemark pledge covers paperwork, tools, surveying, staff training, property care, Building Regulations compliance, material quality, inspection and complaints.
Meanwhile, ten of our installers recently gained NVQ Level 2 qualifications, while our on-site processes enabled us to complete a large £900,000 curtain walling project eight weeks ahead of schedule.
“We have worked extremely hard this year to raise standards and offer our customers the best possible service. Scooping the G-10 Installer of the Year is the perfect way to round off 2010 and we hope to build on the success next year,” concluded Ravji.
Leading fabricator Everglade Windows has beaten off tough competition to win the G09 Social Housing Project of the Year award.
As well as being finalists for two other awards – Energy Efficiency Initiative of the Year and Customer Care Initiative of the Year – Everglade scooped the Social Housing prize at a prestigious ceremony held at Wembley stadium for their project at Larden Road, London.
Ravji Patel, Director of Everglade’s commercial division is delighted with the result and would like to thank the hard work and professional attitude of Everglade’s team.
“The level of applicants was extremely high and it is a great honour to be recognised by the judges. I would like to dedicate the award to our hard working team who ensured the project was a success and completed to the highest possible standard.”
Larden Road, London W3 is a unique £3.6m social housing contract requiring a complete mix of new-build, refurbishment and impressive 7 storey curtain walling. The project was completed on time and on budget to such a standard that additional major contracts have been awarded.
The professional development of the team is at the heart of Everglade Windows. Each member, from Receptionist to Managing Director is proactively encouraged to continuously challenge themselves through acquiring new skills.
As the in-house skill set has grown, so has Everglade Windows. In the last 12 months, despite tough conditions, Everglade Windows has grown by 8%. As an organisation Everglade Windows see training and development as a core aspect of producing the highest quality windows and providing outstanding service to our customers.
All fitters and 98% of fabricators are NVQ Level 2 qualified, with many now working towards level 3. NVQs provide employees with a formally recognised qualification that remains with them for the rest of their careers. For many, it is the first formal qualification they have worked towards. It has helped to boost individual skills and make employees feel more confident in performing their duties.
Since the introduction of the training programme, Everglade Windows’ operatives have vastly improved their skills resulting in a significant reduction in rejects and remakes. This minimisation of waste led to reduced costs which protected margins during an extremely challenging economic period. Everglade Windows have a low staff turnover with staff retention at over 90%.
Everglade have also been shortlisted for other awards including: